Fees & Billing
Important updates to tolls and administration fees - Effective September 2023
As of September 2023, active Karmo Plans will be slowly migrated to a simpler and more streamlined toll process. The purpose of the new automatic toll process is to reduce the costs of Toll Administration Fees being charged to Karmo drivers who do ...
Will I be charged if my rideshare rental vehicle is to be repossessed by Karmo?
At Karmo, we strive to offer you the flexibility to personally return the vehicle if it is requested by us. There are certain circumstances that may lead to a vehicle return request, such as unpaid subscription fees, excessive or illegal use of the ...
What will I be charged if there is damage to the rideshare rental vehicle during the subscription?
During your possession of the subscription vehicle, it's possible that you may accidentally cause small damages unrelated to a car accident. These damages can include scratches, dents, damage to the car interior, scratched wheels, damaged tires, or ...
What happens if I exceed the kilometre allowance on a fleet subscription plan?
At Karmo, we want to ensure you have a smooth and hassle-free experience with our car subscription plans. To make it easier for you, we provide a generous kilometre allowance of 385 km per week. You can drive worry-free within this limit. In the case ...
What happens if I return a rideshare rental subscription vehicle late?
To provide a hassle-free experience, we kindly request our customers to return the vehicle on the agreed-upon date to avoid any extra fees. In the event of a late return, a fee will be applied. This fee includes two components: a fixed fee of $100 ...
Are there any additional charges once my rideshare rental subscription vehicle has been returned?
To ensure a smooth return process, we kindly request that you return your Karmo vehicle in the same condition as it was when you picked it up. This includes the following requirements: Fuel Level: Please return the vehicle with the same fuel level it ...
Are there upfront costs required for a rideshare rental subscription?
At Karmo, we understand the importance of keeping upfront costs to a minimum to provide you with an accessible and convenient subscription experience. However, please be aware that our rideshare rental subscription service does involve some small ...
What payment fees can I expect with a rideshare rental subscription plan?
Starting from August 1st, 2023, there are new fees and charges associated with late payments for subscription plans. Here are the details: Grace Period: A grace period of 24 hours is provided to make up for a missed payment. During this timeframe, if ...
What happens if I exceed the kilometre allowance on a Rideshare subscription plan?
At Karmo, we want to ensure you have a smooth and hassle-free experience with our Rideshare subscription plans. To make it easier for you, we provide a generous kilometre allowance of 1,500 km per week. You can drive worry-free within this limit. In ...
How much does the Karmo Care Damage Excess Reduction Fee cost for the rideshare rental subscription service plan?
We value your need for flexibility and choices when it comes to determining your coverage in case of an accident. That's why we are pleased to introduce the Karmo Care Damage Excess Reduction Fee. This fee provides you with the opportunity to ...
Are there any additional charges that I should be aware of for the rideshare rental subscription service?
In a rideshare rental subscription plan, there are some additional costs that may be charged which are dependent on your usage of the vehicle. These include fees for failed payments, fine management, tolls management, excess mileage, damage excess ...
What frequency are payments made on a rideshare rental subscription plan?
On a Karmo car subscription plan, your payments are made on a weekly basis. We offer this payment frequency to provide you with low payment amounts which are consistent throughout the duration of your subscription. If you have any further inquiries ...
How am I charged for my Rideshare Rental subscription plan?
To streamline the payment process and ensure convenience, all payments for our Rideshare Rental subscription service are charged directly to the credit card that you have allocated. This allows for automated and hassle-free transactions, eliminating ...
Is there a premium charged if I am found at fault for an accident?
At Karmo, we understand that accidents can happen, and we strive to provide transparent information about our policies. In the unfortunate event that you are found to be at fault in an accident, you will be subject to a Driver Risk Premium fee. This ...
What fees would I expect to incur in the event of an accident?
We understand accidents can happen unexpectedly. As a valued customer, we want to ensure you are aware of your responsibilities. In the unfortunate event of an accident or damage to the vehicle, you will be required to pay the contracted Damage ...
What happens if I return a rideshare rental vehicle late?
To provide a hassle-free experience, we kindly request our customers to return the vehicle on the agreed-upon date to avoid any extra fees. In the event of a late return, a fee will be applied. This fee includes two components: a fixed fee of $100 ...
Are there options to reduce the Damage Excess Fee in the event of an accident?
We value your need for flexibility and choices when it comes to determining your coverage in case of an accident. That's why we are pleased to introduce the Karmo Care Damage Excess Reduction Fee. This fee provides you with the opportunity to ...
What happens if I receive a toll charge, fine or infringement in my Rideshare vehicle?
At Karmo, our administration processing fee is applicable to any unpaid tolls, parking fees, speeding fines, or infringement notices that we receive on behalf of your vehicle. In such cases, we will promptly nominate the charges to you. How much is ...
What happens if I exceed the kilometre allowance on a rideshare rental plan?
At Karmo, we want to ensure you have a smooth and hassle-free experience with our Rideshare subscription plans. To make it easier for you, we provide a generous kilometre allowance of 1,500 km per week. You can drive worry-free within this limit. In ...
What happens if I return my rideshare rental vehicle with less fuel than when I collected it?
To ensure a seamless experience for all customers, our vehicles are provided to you with a full tank of fuel. We kindly ask that you return the vehicle with the same fuel level. In the event that the vehicle is returned with less fuel, the following ...
What happens if I don’t return my rideshare rental vehicle as clean as when I collected it?
Karmo strives to ensure that our Rideshare Rental vehicles are presented to you in a clean and tidy condition. We kindly request that you return the vehicle in a similar state. In the event that the vehicle requires additional cleaning beyond normal ...