Fees & Billing
Will I be charged if my subscription vehicle is to be repossessed by Karmo?
At Karmo, we strive to offer you the flexibility to personally return the vehicle if it is requested by us. There are certain circumstances that may lead to a vehicle return request, such as unpaid subscription fees, excessive or illegal use of the ...
What will I be charged if there is damage to the vehicle during the subscription?
During your possession of the subscription vehicle, it's possible that you may accidentally cause small damages unrelated to a car accident. These damages can include scratches, dents, damage to the car interior, scratched wheels, damaged tires, or ...
Are there upfront costs required for a car subscription?
At Karmo, we understand the importance of keeping upfront costs to a minimum to provide you with an accessible and convenient subscription experience. However, please be aware that our car subscription service does involve some small upfront costs. ...
What payment fees can I expect with a subscription plan?
Starting from August 1st, 2023, there are new fees and charges associated with late payments for subscription plans. Here are the details: Grace Period: A grace period of 24 hours is provided to make up for a missed payment. During this timeframe, if ...
Are there any additional charges once my subscription vehicle has been returned?
To ensure a smooth return process, we kindly request that you return your Karmo vehicle in the same condition as it was when you picked it up. This includes the following requirements: Fuel Level: Please return the vehicle with the same fuel level it ...
How am I charged for my Karmo car subscription plan?
To streamline the payment process and ensure convenience, all payments for our car subscription service are charged directly to the credit card that you have allocated. This allows for automated and hassle-free transactions, eliminating the need for ...
Is there a premium charged if I am found at fault for an accident in a subscription vehicle?
At Karmo, we understand that accidents can happen, and we strive to provide transparent information about our policies. In the unfortunate event that you are found to be at fault in an accident, you will be subject to a Driver Risk Premium fee. This ...
What fees would I expect to incur in the event of an accident in a subscription vehicle?
We understand accidents can happen unexpectedly. As a valued customer, we want to ensure you are aware of your responsibilities. In the unfortunate event of an accident or damage to the vehicle, you will be required to pay the contracted Damage ...
What is the cost to add an additional driver to my subscription plan?
Adding an additional driver to your plan is possible with our convenient additional driver upgrade. For just $15 per week per driver, you can include an extra driver during the plan period. If you have any questions or need more information, please ...
What happens if I return a subscription vehicle late?
To provide a hassle-free experience, we kindly request our customers to return the vehicle on the agreed-upon date to avoid any extra fees. In the event of a late return, a fee will be applied. This fee includes two components: a fixed fee of $100 ...
What happens if I receive a toll charge, fine or infringement in my Subscription vehicle?
At Karmo, our administration processing fee is applicable to any unpaid tolls, parking fees, speeding fines, or infringement notices that we receive on behalf of your vehicle. In such cases, we will promptly nominate the charges to you. How much is ...
What happens if I exceed the kilometre allowance on a subscription plan?
At Karmo, we want to ensure you have a smooth and hassle-free experience with our car subscription plans. To make it easier for you, we provide a generous kilometre allowance of 385 km per week. You can drive worry-free within this limit. In the case ...
What happens if I return my subscription vehicle with less fuel than when I collected it?
To ensure a seamless experience for all customers, our vehicles are provided to you with a full tank of fuel. We kindly ask that you return the vehicle with the same fuel level. In the event that the vehicle is returned with less fuel, the following ...
What happens if I don’t return my subscription vehicle as clean as when I collected it?
Karmo strives to ensure that our subscription vehicles are presented to you in a clean and tidy condition. We kindly request that you return the vehicle in a similar state. In the event that the vehicle requires additional cleaning beyond normal wear ...