What happens if I am involved in a car accident in my subscription car?
In the unfortunate event of an incident, here is the process to follow:
Contact your local Karmo Hub to report the incident as soon as possible.
If the vehicle is safe to drive, return the vehicle to your local Karmo hub during open hours
If the vehicle has been towed, please provide information of where the vehicle has been sent as soon as possible.
A new vehicle can be arranged to continue your subscription plan within one day. However in some rare circumstances Karmo may refuse to renew your subscription plan if you are deemed too high of risk.
Complete the incident form provided by Karmo, and submit back to your local Karmo Hub as soon as possible.
Once the vehicle and form is assessed by Karmo, we will submit the claim and manage the insurance process.
The Damage Excess Fee is then payable by you, which will be refunded if you are cleared ‘not at fault’ by the insurance provider.
If you have been found to be ‘at fault’, a weekly At Risk Driver Fee will be charged on top of your weekly plan for a period of 12-months from the date of your incident claim. If you have another incident in this 12-month period, the 12-months will start again.
Please remember to prioritise safety in the event of an incident and immediately contact your local Karmo Hub for assistance.
Related Articles
What happens if I am involved in a car accident in my rideshare rental subscription car?
In the unfortunate event of an incident, here is the process to follow: Contact your local Karmo Hub to report the incident as soon as possible. If the vehicle is safe to drive, return the vehicle to your local Karmo hub during open hours If the ...
What happens if I am involved in a car accident in my fleet subscription car?
In the unfortunate event of an incident, here is the process to follow: Contact your local Karmo Hub to report the incident as soon as possible. If the vehicle is safe to drive, return the vehicle to your local Karmo hub during open hours If the ...
Who is covered by Karmo provided insurance in my subscription car?
To ensure compliance with our insurance policy, it's important to note that coverage is limited to the person listed on the contract, as well as any additional drivers who are explicitly mentioned on the subscription agreement. This means that only ...
What fees would I expect to incur in the event of an accident in a subscription vehicle?
We understand accidents can happen unexpectedly. As a valued customer, we want to ensure you are aware of your responsibilities. In the unfortunate event of an accident or damage to the vehicle, you will be required to pay the contracted Damage ...
Are there upfront costs required for a car subscription?
At Karmo, we understand the importance of keeping upfront costs to a minimum to provide you with an accessible and convenient subscription experience. However, please be aware that our car subscription service does involve some small upfront costs. ...