We understand accidents can happen unexpectedly. As a valued customer, we want to ensure you are aware of your responsibilities. In the unfortunate event of an accident or damage to the vehicle, you will be required to pay the contracted Damage Excess Fee, regardless of fault. For details on the fees specific to your plan, this information is outlined in your contract. To reduce this damage excess fee, we offer you the option of upgrading to our Karmo Care, Damage Excess Reduction Fee at the time of starting your plan.
In addition, to the Damage Excess Fee you may also be charged a Driver Risk Premium. This is an additional $15 per week charge applied to drivers involved in an 'at-fault' incident. If you are determined to be at fault in an incident, this premium will be applied for a period of 12 months from the date of the claim. This fee will also be charged to new drivers if they have been in an accident within 12 months of starting a subscription plan.
If you have any questions or require further information about the Damage Excess Fee or upgrading to our Karmo Care, Damage Excess Reduction Fee, our dedicated customer support team is ready to assist you. Please feel free to reach out to us, and we'll be happy to help.